"NSP have been our IT providers and support people for the last 2 years. They have added value to our business through the upgrade of our communication systems, the design of front end systems to integrate into our main data, and have greatly improved our warehousing capability through the introduction of new technologies. The company is still small enough to offer the personal and efficient service that we have come to expect from the bigger boys but rarely receive and they certainly have the expertise available when the hard questions are asked. Overall, a stress free experience in IT and they deliver when they say they will.”
Andrew Duncan, CFO Davis Trading
"To follow is an actual account of events that epitomises the NSP level of service and culture.
At the beginning of the month (Feb 06) we were experiencing some niggly problems with our server. Didn’t seem like much but I requested one of the NSP techs to remote in and let me know if he could see anything. He came back a short time later and said it was very odd as he was unable to see the server at all. A few more phone calls and a bit of testing showed that the network server was failing. I would suspect that in any organisation this is a major. The tech at NSP stayed in regular contact with me until 8.30pm in the evening where it was ascertained that the server had in fact failed and the skill needed to repair any damage was well beyond my capabilities. To say I was panicking would be an understatement. Without any hesitation the NSP staff said “I’ll get in my car and I’ll be there as soon as I can”. Not bad considering we are based in Taumarunui. He arrived at our offices at midnight, loaded up with cans of ‘V’ and firing on all cylinders. He worked through the night and it was impressive to watch someone work with that amount of focus. Something else I noticed was his support from other NSP staff. If he struck a problem, regardless of the time, he was on the phone to another of his colleagues – they were there to support him as much as he was here to ‘fix’ us. He managed to get the system operating by 7.30am, just in time for the first of the King Country Energy staff to start arriving. He stayed until the afternoon sorting our random niggles and then headed back to Auckland.
It is comforting to know we have that sort of support, expertise and experience at our service. I am confident they have my back and, effectively, that of the company I work for. They are never more than a phone call away, nothing is too hard, no question too dumb and they are happy to train the customer to a level of self-sufficiency – which in effect lowers the costs. Just can’t say enough about them really and think that most companies could learn the meaning of “customer service” from them."
Shireen Diaz, Business Support Manager, King Country Energy Limited
"I would like to express my sincerest thanks for the efforts that NSP went to too get Vircom Energy Management Services new internet connection installed. After one day of use we can see we have a superior product.
Particular thanks must go to Jonathan Prentice and the network management team for understanding the seriousness this issue was causing to our business and the swift and decisive action that was taken to get out link up and running."
Craig Shepherd, Managing Director, Vircom Energy Management Services
“We simply couldn’t believe how easy it all was once we made the decision to go with Network Service Providers and Uplink. They’ve delivered everything they said they would in the timeframe that they promised. Their customer service has been superb.”
Caureen McAtee, Front Office Manager at the Duxton Auckland
“We looked at many wireless internet access and management solutions when planning the system and Uplink gave us all of the functionality we needed at a price that was significantly lower than any other system. Because it is an open source solution, it runs on relatively inexpensive hardware, it is extremely robust and NSP was able to modify it quickly and easily to match our requirements exactly.”
NSP provided all of the hardware, software and customisation services and Telecom Cook Islands provided the actual installation. “Working with NSP was a pleasure, their Uplink product was incredibly easy to deploy and support. We especially liked the fact that it is open source. There is a general feeling in the islands that open source is the way to go so Uplink fits well within our strategic direction.”
John Gaukroger, Marketing Manager of Telecom Cook Islands,
“The supply and installation went to plan and without a hitch. We have also been more than pleased with the after sales service provided from the team.”
Garth Dillon, General Manager, Perroplas One
"I'd like to express our gratitude on behalf of all the Directors at ADV System. Since implementing the firewall NSP designed, we have not had any problems with hackers or software-driven programs entering our network. To our surprise, this is not by lack of trying; the firewall has shown our internet address is attacked around 25 time’s per-day, mostly by opportunists in faraway destinations but nonetheless out to destroy something they don't possess. This note is to extend our appreciation for your work, and as a result, ADV staff often recommends NSP to clients in terms of Network protection and maintenance.”
Daniel Cassie CEO ADV Systems